Urogynecology Frequently Asked Questions

What is a urogynecologist?

A urogynecologist is an obstetrician/gynecologist who has specialized in the care of women with pelvic floor dysfunction. The pelvic floor consists of the muscles, ligaments, connective tissue and nerves that help support and control the bladder, uterus, vagina and rectum. The pelvic floor can be damaged by childbirth, repeated heavy lifting, chronic disease or surgery.

What is the pelvic floor?

The pelvic floor consists of the muscles, ligaments, connective tissue and nerves that help support and control the bladder, uterus, vagina and rectum.

How can the pelvic floor become damaged?

The pelvic floor can be damaged by childbirth, repeated heavy lifting, chronic disease or surgery.

What is incontinence and pelvic floor prolapse?

Many women consider the leakage of urine to be normal. The problem is common but is not normal, and in most cases it can be treated. Urinary incontinence is a symptom of a physical problem, not a disease in itself. Research has shown that one in four women aged 30 to 59 experiences incontinence. When a woman’s female organs or bladder bulge, sag or fall out of the normal position, this is called a “prolapse.” Pelvic floor prolapse can occur quickly, but most often it occurs gradually over time. Many things may contribute to pelvic prolapse, including family medical history, childbirth, prior surgery and chronic constipation.

Is a physician referral required to see a physician at
OhioHealth Urogynecology Physicians?

No, we welcome referrals from our current patients and their families. However, your insurance company may require you to have a referral from your Ob/Gyn or primary care physician to be seen in our practice. You will be asked to have your Ob/Gyn or primary care physician fax any pertinent medical records to our office prior to
your visit.

What instructions do I need to follow, if I’m having
a procedure?

Once you and your physician have decided on your treatment plan, you will be scheduled to meet with our nurse practitioner. She will provide you with all the information related to your procedure, dates, times, location, and any necessary preparation. She will also address any questions or concerns you may have at
that time.

After I go home, are there any follow-up instructions for
my procedure or surgery?

Your recovery period will depend upon your general health and the degree of invasive treatment. You will be given an appointment prior to your surgery with our nurse practitioner and your physician. You will have the opportunity to address any questions or concerns you may have at that time.

What do I need to bring with me to my appointment?

Please bring:

  • Photo identification
  • Insurance card(s)
  • Co-payment

What is your cancelled appointment policy?

Appointments can be scheduled by calling (614) 566-2727. If you are unable to keep your appointment, we do ask for a 48-hour advance notice of your cancellation.

What should I do if your office is closed and I need
medical care?

Our office is open Monday through Friday, 8:00 am until 5:00 pm. We ask that you call us during regular business hours with questions regarding appointments, test results, prescription refill request, billing questions and all other non-urgent matters. If you have a true medical emergency, please call 9-1-1 or report to the closest emergency department. If you have a medical condition that is not critical, but should not wait until the office is open, please call our office number to leave a detailed message for your physician. Our answering service will relay your message to your physician and they will return your call as soon as possible.

What are your billing requirements?

Please provide our staff with complete, accurate billing information at the time of your visit to the office. We will ask you for a copy of your insurance card(s) and a photo ID at the time of service. It is our standard billing policy to submit a claim for all services to your insurance carrier. You will be responsible for all co-pays, deductibles and charges for non-covered service. We ask that you make payment for co-payments, deductibles or other charges for non-covered services at the time
of service.

Who should I call if I have questions about my bill?

If you have questions regarding charges or payments posted to your account, please call our office during regular business hours to discuss your concerns with our practice administrator. You may also call the Central Billing Office number listed on your statement to discuss your statement.

To pay your bill online for a visit to our office after April 8, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before April 8, 2015, go to www.OPGPatientAccess.com.


Do you have financial assistance plans?

We provide care for patients without health insurance at a 15% discount. Payment is due at the time of service.


MyChart Proxy Access

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.


MyChart Proxy Form